Shipping policy

What locations do you ship to?

We ship orders across the United States.

How long does an order take to arrive once shipped?

Orders are processed and shipped promptly through Amazon Multi-Channel Fulfillment. Handling and processing typically take 3-7 business days, and the estimated delivery time ranges from 7-14 business days. Depending on your location, you may receive your items sooner. Please note that during peak seasons, or due to factors like distance or natural disasters, additional delays may occur. We provide tracking information, including carrier details, for every order. If your package does not arrive, you are eligible for a refund or replacement. For assistance, please contact us at support@ultimate.club or call/text us at 1-800-336-7848.

Will I receive a tracking number for my package?

Yes, a tracking number will be provided as soon as your order is shipped. However, there may be occasional delays beyond our control, such as postal issues. We appreciate your patience and understanding.

What do I do if my order is lost in the mail?

All orders include insured shipping and handling to protect against loss. If your order is lost in transit or returned to us, we will ensure you receive a replacement with priority shipping and tracking, if possible. Please refer to our refund and return policy for details on how these apply to shipping issues.

Are there any hidden customs fees or import taxes?

All prices on our website are in USD, and all taxes are covered on our end.

Extended Delays

In rare cases, delivery may take longer than expected. If this happens, please contact us as soon as possible, and we will do everything we can to assist you.